The kinds of problems we work on.
Web Relevant handles practical technology and systems problems for small businesses and organizations. The situations vary — but the pattern is usually the same: something important that nobody was clearly responsible for.
The following describes the types of situations Web Relevant handles — not specific client engagements.
SITUATION
A website that was built years ago by someone who is no longer available. Nobody on staff knows who hosts it, where the domain is registered, or how to make changes.
WORK
Locate the registrar and hosting account. Establish organizational ownership. Assess the site's current state and determine what needs to happen next.
OUTCOME
The organization regains control of its web presence and has a documented record of what it has and who is responsible for it.
SITUATION
A business using a mix of personal and organizational email addresses. Critical vendor accounts registered to a former employee's personal email. No clear picture of what accounts exist or how to access them.
WORK
Inventory active accounts, subscriptions, and vendor relationships. Migrate critical accounts to organizational addresses. Document the full account landscape.
OUTCOME
The business has a single, organized record of its technology accounts and no longer depends on any one person's personal credentials.
SITUATION
An organization preparing for a leadership or staff transition. The departing person is the primary contact for most technology vendors and holds credentials for several critical accounts.
WORK
Identify all systems and accounts tied to the departing person. Transfer ownership and update credentials before the transition. Document responsibilities for the incoming team.
OUTCOME
The transition happens without service interruptions or access problems. The organization has a documented record it can maintain going forward.
SITUATION
Years of technology decisions made by different people at different times. No documentation, no clear ownership, and a growing sense that something important will eventually break.
WORK
Systematic review of active systems, accounts, and vendor relationships. Organize and document what exists. Establish a regular process for keeping the record current.
OUTCOME
The organization has a clear, maintained picture of its technology landscape — and a resource to contact when something needs attention.
CONTACT
Dealing with something like this?
Describe what you need working when you're done. We'll take it from there.
Get in touch